All proposals and quotations provided by Interstate Graphics, Inc. ("Company") are valid for seven (7) days from the date of issue unless otherwise stated in writing. After such period, the Company reserves the right to revise pricing, lead times, or specifications. Any material change to the scope of work will require the issuance of a new proposal.
The Customer is deemed to have accepted the proposal and these Terms and Conditions upon providing a purchase order ("PO"), written approval, or other affirmative authorization to proceed. Acceptance constitutes agreement to all terms herein.
The Company will prepare a proof or design layout for Customer review prior to production. The Customer is responsible for reviewing all proofs carefully for accuracy of content, color, layout, and specifications. Approval of a proof constitutes authorization to proceed to production. Excessive revisions beyond the scope of the original proposal may result in additional charges.
Estimated lead times will be provided upon receipt of the Customer's PO and approved proof. Lead times vary by project type, quantity, and current production schedules. The Company will make reasonable efforts to meet stated timelines but cannot guarantee specific delivery dates unless expressly agreed to in writing.
By placing an order, the Customer agrees to purchase the products and/or services described in the accepted proposal in accordance with these Terms and Conditions. The Customer acknowledges that they have the authority to enter into this agreement on behalf of their organization.
The issuance of a PO by the Customer creates a binding contract between the Customer and the Company. Orders are non-cancelable without prior written approval from the Company. In the event of an approved cancellation, the Customer shall be responsible for all costs incurred by the Company up to the point of cancellation, including but not limited to materials, labor, and prepress work.
Orders placed as fixed-quantity orders shall be produced at the agreed-upon quantity. Any excess or overrun quantities produced beyond the fixed quantity shall be priced at the Company's discretion and may be invoiced separately.
All products produced by the Company are custom-manufactured to Customer specifications. As such, all sales are final. Products are non-returnable and non-refundable except in cases where the Company determines that a manufacturing defect has occurred.
The Customer shall inspect all products upon receipt. Any claims for defects, shortages, or discrepancies must be reported to the Company in writing within two (2) business days of delivery. Failure to report within this period shall constitute acceptance of the products as delivered.
The Company shall not be held liable for delays in production or delivery caused by circumstances beyond its reasonable control, including but not limited to material shortages, equipment failure, shipping carrier delays, acts of God, or other unforeseen events. The Company will communicate anticipated delays to the Customer as promptly as possible.
All claims regarding product damage during shipment or defects in product condition must be reported to the Company in writing within five (5) business days of receipt. The Customer must retain all original packaging materials for inspection. Claims submitted after the five-day window may not be honored.
Payment terms are Net 30 days from the date of invoice unless otherwise agreed to in writing. All payments shall be made in United States Dollars (USD). Late payments are subject to interest at a rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. The Customer shall be responsible for all costs of collection, including reasonable attorney's fees, in the event of non-payment.
The failure of the Company to enforce any term or condition of this agreement shall not constitute a waiver of that term or any other term. A waiver of any provision shall apply only to the specific instance and shall not be construed as a continuing waiver or a waiver of any other provision.
Both parties agree to keep the scope, pricing, and terms of any project confidential. Neither party shall disclose such information to third parties without the prior written consent of the other party, except as required by law.
Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, epidemics, government actions, labor disputes, fire, flood, power outages, supply chain disruptions, or other similar events. The affected party shall provide prompt written notice of such event and shall use commercially reasonable efforts to mitigate its impact.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws provisions. Any disputes arising from or related to these Terms shall be resolved exclusively in the state or federal courts located in Winnebago County, Illinois, and both parties consent to the jurisdiction of such courts.
Except as expressly stated in a written limited warranty provided by the Company, all products and services are provided "as is." The Company makes no warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that products will meet the Customer's expectations beyond the specifications set forth in the accepted proposal.
In no event shall the Company be liable for any incidental, consequential, special, or punitive damages arising out of or related to the sale, delivery, or use of its products, even if the Company has been advised of the possibility of such damages. The Company's total liability for any claim arising under these Terms shall not exceed the total purchase price paid by the Customer for the specific products giving rise to the claim.
The parties agree that electronic signatures, including but not limited to email approvals and digitally signed documents, shall be deemed legally binding and enforceable to the same extent as original handwritten signatures. Electronic acceptance of proposals, proofs, or purchase orders constitutes a valid and binding agreement.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. These Terms and Conditions, together with the accepted proposal and any applicable purchase order, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings, whether written or oral.